Shipping & Returns
All our orders are made to order and will be processed and shipped within 1-3 days of purchase. Please be aware that during peak times (including Christmas) our services may be slower than usual, but we’ll attempt to have your delivery with you as soon as possible.
Whilst we cannot guarantee this, we do estimate delivery times as follows (once your item is made):
UK - 1-3 business days.
America: 5-14 Business days
Rest of the World: 7-14 Business days.
If you need an item for a specific date we recommend tracked shipping.
If you need an item for a specific date we recommend tracked shipping. If decide you want it tracked/ traceable pleas what in touch and we'll arrange payment for the extra shipping.
Please note that once shipped unfortunately the post and any custom delays are completely out of out control.
For rest of the world - customs checks and any holidays especially Black Friday and Xmas and other busy periods may affect your order reaching you and could take up to 20-30 days- but do not panic! It still may take up to 30 working days regardless of this. (UK up to 14 before deemed lost in the post) please also note that refunds for lost items will not be issued until after this time. We cannot be held responsible for international items being held at customs or delayed through customs.
Tracked shipping is available when purchasing. If not selected we unfortunately cannot track you item and we cannot be held responsible for this.
Returns are accepted only if faulty with postage covered by the buyer. Item must be received 14 days after dispatch date.
Exchanges are not accepted on all personalised items